Ac44 Terms & Conditions — Everything Explained in Plain Language

01 Introduction & Definitions

These Terms & Conditions ("Terms") form a legally binding agreement between the ac44 platform and its users. By accessing our services through the ac44 website, mobile app, or any other channel, you are automatically considered to have accepted these Terms.

Key terms used throughout these Terms & Conditions are defined below:

• "Platform" — ac44's website, app, and all associated services.
• "Member" or "User" — Any person who holds a registered account with ac44.
• "Account Balance" — The total funds deposited into a member's account.
• "Bonus" — Any additional credits, free spins, or rewards granted by ac44.
• "Wagering Requirements" — The number of times bonus funds must be wagered before a withdrawal can be made.

02 Account Register

To open an account with ac44, the following conditions must be met:

• Members must be at least 18 years of age.
• All information provided at registration must be truthful, accurate, and complete.
• Each individual may only open one account.
• Only one account may be operated from a single device or IP address.
• Members are solely responsible for keeping their account password secure.

After registration, ac44 may request additional information or documents at any time for identity verification purposes. Failure to provide the requested information may result in temporary account suspension.

03 Identity Verification (KYC)

Ac44 conducts its Know Your Customer (KYC) process in line with international standards. KYC verification is required in the following situations:

• Before your first withdrawal request.
• When withdrawing an amount above a specified threshold.
• Unusual activity is detected on the account.
• Whenever ac44 deems it necessary.

Documents commonly required for KYC verification may include: National ID (NID), passport or driving licence, and bank statement or mobile banking statement.

Withdrawals may be placed on hold until KYC verification is complete. This is done solely to protect our members.

04 Deposits & Withdrawals

The following rules apply to all deposits and withdrawals on ac44:

For deposits:

• Funds deposited must come from the member's own payment method.
• Third-party accounts or payment methods may not be used.
• The minimum deposit amount is specified on the platform.
• Deposits are generally credited to the account instantly.

For withdrawals:

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals are typically processed within 1–3 business days.
• Withdrawals may be delayed if KYC verification has not been completed.
• If you have an active bonus, wagering requirements must be met before making a withdrawal.

05 Bonuses & Promotions

Ac44 regularly offers a variety of bonuses and promotions. Each bonus comes with its own terms, but the following general rules apply to all bonuses:

• Please read the specific terms and conditions of each bonus carefully before claiming.
• The welcome bonus is available to new members once only.
• Bonus funds can be used for gameplay but cannot be withdrawn directly.
• Winnings derived from a bonus can only be withdrawn once the wagering requirements have been met.
• Bonus balance and cash balance are displayed separately.
• Bonus validity is typically 7–30 days and may vary by promotion.

Ac44 reserves the right to modify, cancel, or suspend any bonus offer at any time. If bonus abuse is detected, the bonus and any associated winnings will be forfeited from the relevant account.

06 Gaming Rules

All games on ac44 use RNG (Random Number Generator) technology, which is regularly audited by independent third parties. The following rules apply to all gaming activity:

• Each game has its own rules and payout rates, which are listed separately.
• If a game is interrupted mid-round due to a technical issue, that round will be considered void and the bet will be refunded.
• Bets placed on Sports Betting cannot be cancelled before the result is confirmed.
• In Live Casino games, the dealer's decision is final.

Any dispute regarding a game result must be raised with the support team within 24 hours. Disputes submitted after this period may not be accepted.

07 Prohibited Activities

The following activities are strictly prohibited on ac44. Violations may result in account termination and legal action:

• Creating multiple accounts or using another person's account.
• Strategically managing accounts to exploit bonuses (bonus abuse).
• Using any fraudulent or deceptive methods.
• Attempting to manipulate game outcomes.
• Using the platform for money laundering or any illegal financial transactions.
• Using third-party software or bots to place automated bets.
• Harassing other members or engaging in abusive behaviour.

08 Privacy

Ac44 places the highest priority on protecting members' personal data. For full details on how your information is collected and used, please refer to our Privacy Policy Available on the page.

In summary:

• Your data is never sold to any third party.
• Your information is used to improve our services and maintain platform security.
• Information may be disclosed to authorities where required by law.
• Members may request that their personal data be deleted at any time.

09 Responsible Gaming

Ac44 firmly believes that gaming is a form of entertainment and should never be seen as a source of income. To support responsible gaming, we provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a maximum loss limit within a specified time period.
• Session Time Limit: Limiting continuous play sessions.
• Cooling-Off Period: Take a break from gaming for a set period of time.
• Self-Exclusion: Option to temporarily or permanently self-exclude from the platform.

For more information, please visit our Responsible Gaming Visit the page.

10 Account Termination

Ac44 reserves the right to suspend or terminate any member's account in the following circumstances:

• Breaching any provision of these Terms & Conditions.
• Registering with false or incorrect information.
• Fraudulent or dishonest activity is detected.
• Failure to cooperate with the KYC verification process.
• For accounts that have been inactive for an extended period (typically 12 months or more).

Members may also request account closure at any time through the support team. Please withdraw any remaining balance before closing your account.

11 Dispute Resolution

If you have any concern or complaint, please contact the ac44 support team in the first instance. Most issues can be resolved quickly through our support channel.

Steps for Dispute Resolution:

1. Contact support directly via live chat to report your issue.
2. If the issue remains unresolved, submit a formal complaint via email.
3. Email complaints will be addressed within 7 business days.
4. If the matter remains unresolved, members have the right to escalate the complaint to ac44's licensing authority.

12 Changes to Terms

Ac44 reserves the right to update these Terms & Conditions at any time. Members will be notified of significant changes in advance via email or through the platform.

Continued use of the platform after any changes have been made will be considered acceptance of the updated terms. Please review this page regularly.